Enrollment, benefits and your Mint account.
Getting started and completing your elections
Keep your enrollment confirmation. If you cannot access the link or get stuck, Talk to Mint.
Your employer sets the enrollment dates. Check your invitation or contact HR to confirm when your window opens and closes.
If you cannot find your invitation, ask your employer to resend it.
Contact your HR team before making a change. They can confirm whether your enrollment can be reopened and which changes are available for your situation.
If you have had a life change, tell HR what changed and when it happened.
Contact HR as soon as possible. Your employer can confirm the options available to you and any next steps.
For trouble accessing Mint or completing a step, contact our team.
Plan information, dependents and life changes
During enrollment, open the details for each available plan and review its coverage information and documents before making your elections.
For questions about a provider, service, claim, or a specific coverage rule, contact the insurance carrier or your HR team.
Review your dependents during enrollment and update the information shown in your account. Your employer can confirm who is eligible and whether supporting documents are needed.
Outside your enrollment window, contact HR to request a change.
Contact HR promptly if you get married, have or adopt a child, lose other coverage, or have another change that may affect your benefits.
HR can confirm whether the event qualifies, the deadline for requesting a change, and any documents you need.
Your insurance carrier or HR team can help with plan coverage, providers, ID cards, and claims. Carrier contact information is often on your insurance card or plan documents.
Mint can help with access to the platform and the enrollment process.
Signing in and getting help
If you cannot find the email or no longer have access to that address, contact Mint.
Read Mint’s Privacy Policy for information about how personal data is collected and used.
If you have a question about your account or information, contact our team.
Visit Talk to Mint, email [email protected], or call (515) 400-1011.
Our phone hours are Monday–Friday, 8 am–5 pm CT.
